Terms of Service

1. Acceptance of Terms

By accessing or using DealerLabs services, including our software-as-a-service (SaaS) platform, mobile applications, Voice over Internet Protocol (VoIP) telecommunications services, and related products (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Dealer Labs Limited ("DealerLabs," "we," "us," or "our"), a Texas company located at 6136 Frisco Square Blvd, Suite 400, Frisco, TX 75034.

2. Description of Services

DealerLabs provides AI-powered dealership modernization solutions, including but not limited to:

• Cloud-based SaaS platform for dealership operations management
• AI-powered automation tools for sales, service, parts, and accounting
• VoIP telecommunications and voice AI agent services
• Mobile applications for iOS and Android devices
• SMS/text messaging services for customer communications
• Integration services with third-party dealer management systems

3. Account Registration and Security

To access certain features of our Services, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4. Subscription and Payment Terms

4.1 Fees: You agree to pay all fees associated with your subscription plan. Fees are non-refundable except as expressly stated in these Terms or required by law.

4.2 Billing: Subscriptions are billed in advance on a monthly or annual basis. We reserve the right to change pricing with 30 days' notice.

4.3 Telecommunications Charges: VoIP and SMS services may incur usage-based charges in addition to subscription fees. Current rates are available upon request.

4.4 Taxes: All fees are exclusive of applicable taxes, which you are responsible for paying.

5. VoIP and Telecommunications Terms

5.1 Service Limitations: VoIP services require a broadband internet connection. Service quality depends on your internet connection and may be affected by network congestion, outages, or equipment failures.

5.2 Emergency Services (911): VoIP 911 services differ from traditional 911 services. You must register your physical address with us for emergency services to function properly. VoIP 911 may not work during power outages or internet disruptions. You acknowledge these limitations and agree to maintain alternative means of accessing emergency services.

5.3 Number Portability: We support number porting subject to carrier restrictions and applicable regulations. Porting timelines vary and are not guaranteed.

5.4 Acceptable Use: You may not use our telecommunications services for illegal purposes, harassment, spam, or in violation of FCC regulations. We reserve the right to suspend services for violations.

5.5 Recording Consent: Call recording features require compliance with applicable federal and state laws regarding consent. You are solely responsible for obtaining necessary consents before recording calls.

6. Acceptable Use Policy

You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of others
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Use the Services for fraudulent or deceptive purposes
• Resell or redistribute the Services without authorization
• Send unsolicited communications (spam) through our platform

7. Intellectual Property

7.1 Our Rights: DealerLabs and its licensors retain all rights, title, and interest in the Services, including all software, content, trademarks, and intellectual property. "DealerLabs," "Bubba," and associated logos are trademarks of Dealer Labs Limited.

7.2 Your Data: You retain ownership of all data you submit to the Services. You grant us a limited license to use your data solely to provide and improve the Services.

8. Data Protection and Security

We implement industry-standard security measures to protect your data. However, no system is completely secure. You are responsible for maintaining the security of your account credentials and for any activities under your account. See our Privacy Policy for details on how we collect, use, and protect your information.

9. Service Level and Availability

We strive to maintain 99.9% uptime for our Services. However, we do not guarantee uninterrupted service and are not liable for any downtime, scheduled maintenance, or service interruptions beyond our control.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEALERLABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless DealerLabs, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

13. Termination

Either party may terminate this agreement with 30 days' written notice. We may suspend or terminate your access immediately for violations of these Terms. Upon termination, your right to use the Services ceases, and we may delete your data after a reasonable retention period.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in Collin County, Texas, in accordance with the rules of the American Arbitration Association. You waive any right to participate in class action lawsuits.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or through the Services. Continued use after changes constitutes acceptance of the modified Terms.

16. Contact Information

For questions about these Terms, please contact us: